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Complaints Procedure
We aim to provide you with safe, appropriate services which uphold your rights as a consumer under the Health and Disability Commissioner Act. You have a right:

1. To be treated with respect
2. To freedom from discrimination, coercion, harassment & exploitation
3. To dignity & independence
4. To services of an appropriate standard
5. To effective communication
6. To be fully informed
7. To make an informed choice & give informed consent
8. To support
9. In respect of teaching or research
10. To complain

If you have any feedback you wish to share let the team know.
Any complaints - please speak with the Practice Manager, by telephone on 03 315 6328 or in writing. Alternatively, you may contact the Commissioner of Health & Disability Consumer Advocacy Service on freephone 0800 555 050.

Location

40 Wilkin Street, Rotherham North Canterbury, 7379

24/7 After Hours Information

or dial 111

Amuri Community Trust

Supporting your local Amuri Community

EMERGENCY dial 111
In extreme emergencies dial 111 and ask for the Ambulance.

27hover.png Useful Links and Information

Appointments 9am to 12.30pm and 2pm to 4.30pm.

Open 8.30am to 5.00pm Monday to Friday.

Phone 03 315 6328 during open hours to make an appointment or for any health enquiry.

© Amuri Community Health Centre

Website by Web Management

Amuri Health Care Centre and COVID

August 2023


Together we can all help to keep our community safe.
Before you visit:


Telephone consultations and face to face consultations are still available
Please phone 03 315 6328 for an appointment.
When phoning for an appointment, please tell the receptionist if you have any respiratory symptoms:
new or worsening cough
sore throat
shortness of breath sneezing and runny nose
loss of sense of smell or altered sense of taste, or a fever
headache
contact with person who may have been exposed to COVID

When you visit:

We politely request you still wear a mask if you display any resipratoy symptoms, this helps to keep the wider community safe.
You may still be asked to be seen via th Ambulance bay if there is any doubt on the type of infection you may have.
Use the touch-free hand sanitiser dispenser in the entrance foyer
Continue to practice social distancing

Covid vaccinations are still available.
Please call the Health centre to arrange a day and time for your vaccine.

If you have any questions please contact the team here at Amuri Health